To explain chatbot – it is a program that can imitate humans conversation more naturally. The main purpose of a chatbot is to understand customer query and their intent and in response give them an appropriate answer. There are two different types of chatbot one is rule-based – which works on a predefined tasks like they are trained to give answers to FAQs and other information.
Another type of chatbot is the conversational Ai Bot this chatbot is more advanced than the rule-based. As it can learn from the previous queries, understand intent very deeply, and can answer much more accurately.
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