An Angry customer wants to meet the senior manager for grievance reporting. What will you do?

The best thing you can do is – first try to cool him/her down. Customers are like that. Sometimes they are in a hurry, sometimes they have other problems of their own.

This can be seen from the way he/she is behaving or speaking to you. The moment you try to calm them down and ask for some more time, then as soon as possible arrange an appointment with the senior manager and report the incident.

If he/she is very angry, then do not hesitate to ask him/her to wait for some time in your office or meet you after work hours.

But this should be done only if it is really necessary otherwise it will give a bad impression of you as a salesperson.

When you are reporting to the senior manager, first of all, try to apologize for any inconvenience caused by your product or service.

Then give him/her a brief report about what has happened and then state whether it was really because of your fault or not.

This is very important as this will show the senior manager if you are really sorry for the inconvenience or not.

But at the same time, do not feel guilty about it as your product is of the best quality and there can be many reasons why the customer has faced problems with it.

If the customer was aware of any such possibility then he/she will be asking you that question before buying the product.

If the customer was not aware of it, then you cannot be blamed for his/her ignorance.

So do not let your guilt feelings come in between and spoil your sales career. Try to handle the situation with full confidence so that the senior manager can see how good a sales