Certification Questions

An Operations Lifecycle

A Service Lifecycle

An Infrastructure Lifecycle

An IT Management Lifecycle

Average uptime of a service

Average downtime of a service

Average time of the breakdown-free period within a measured period

Average time between two consecutive incidents

A type of Incident involving a standard (or model) type of Configuration Item (CI)

A set of pre-defined steps to be followed when dealing with a known type of Incident

The template used to define the Incident logging form used to report Incidents

An Incident that is easy to solve

To monitor and report availability of services and components

To guarantee availability levels for services and components

To ensure that all targets in Service Level Agreements (SLAs) are met

To ensure that service availability matches or exceeds the agreed needs of the business

An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted

An occurrence that is significant for the management of the IT infrastructure or delivery of services

A known system defect that generates multiple incident reports

A planned meeting of customers and IT staff to announce a new service or improvement program

Examines packets and decides which ones should be allowed to pass from one network to another.

Maintains a table which maps the IP addresses of two network so that packets can be redirected between the networks.

Compares packets to virus signatures so that packets which are know to be dangerous can be identified and stopped.

Prevents viruses from moving any further through a network

Caching.

Blobbing.

Number Range Buffering.

None of the above.

They are used to create value in the form of goods and services

They are used to create value to the IT organization for Service Support

They are used to create value to the IT organization for Service Delivery

They are used to create value in the form of output for production management

A popup occurs and the Windows 7 desktop contrast is dimmed. Until you acknowledge the alert the screen will not move.

If Aero is installed the shaking alert flag appears in the index bar of every open window.

A flag in the taskbar with a red

All of the above

Connect to each Web Server by using Event Viewer. Save the Application logs as the CSV file type.

Connect to each Web Server by using Event Viewer. Save the Application logs as the Event Log file type.

On each Web server, open the Security Configuration and Analysis snap in, analyze the computer, and then export the settings.

Run Security Configuration Wizard for each Web Server. Save the data to an .inf file.