How do I fix ZOOM error 1005 ?

Error 1005 is a network connection error that occurs when the Zoom app will not be able to connect to a network or when there is no internet connection on your device. The error message will be something like – “Network Connection Failed. Please check your network and try again. (Error Code: 1005).” Try these troubleshooting methods and you will be able to fix Zoom error 1005.

Check your Internet Connection:

The first & the best thing to do when you get this error is – check whether your home wifi network is working properly or not. To do so, connect any other device like a mobile to that wifi and see if there is working internet connection.

If your Wi-Fi is all good, then take a look at the Internet Access icon that sits to right corner of the taskbar on your Windows PC. Try to disconnect and reenter the password to connect back to the network and launch the ZOOM application again to see if error 1005 got fixed or not.

Close & Open ZOOM again:

If there is proper internet connection and still you encounter this error, try to close the ZOOM app on your computer and open it again. This simple trick may sometimes fix the problem as the app might have issues connecting to its servers. Closing & launching again will restart the app & it tries to establish a new connection with its servers.

Reboot your PC:

A simple reboot may fix the issue right away. So, it’s always worth trying to restart your computer and check whether the error 1005 still persists.

Reset your IP Address:

If none of the above troubleshooting methods worked, you will have to try refreshing your device’s IP address. To do so, you need to launch the Command Prompt on your Windows computer. Follow these steps –

1. Click on the START button
2. Type CMD
3. Choose to Run as administrator
4. The Command Prompt window will open
5. Type netsh winsock reset & press Enter
6. Type netsh int ip reset & press Enter
7. Type ipconfig /release & press Enter
8. You will have to wait for the command to be executed
9. Then, type ipconfig /renew and press Enter
10. Type ipconfig /flushdns & press Enter
11. Close the CMD window
12. Then, reboot your Windows PC

After your computer restarts, check if the error got fixed or not. If you still get this error 1005 when you open ZOOM, then try below mentioned method.

Check Windows Firewall settings:

If, for some reason, ZOOM was disallowed in your PC’s Windows Firewall settings, you need to allow the app right away. Sometimes, the antivirus program installed on your computer might also block the app from being accessed and be responsible for this network connection error 1005. In order to check your Windows Firewall settings –

1. Click on the START button
2. Type Firewall
3. Select Windows Defender Firewall
4. Click on the Allow an app or feature through Windows Defender Firewall option
5. Scroll through the Allowed apps
6. Find & check if ZOOM app is ticked for both private & public
7. If not checked, click on the Change Settings button
8. Check the two boxes next to Zoom
9. Click on the Ok button

Exclude ZOOM from Windows Defender:

The Windows Defender Antivirus program might be blocking you from accessing the Zoom application. So, if this is the case with you, all you can do is simply exclude the app from Virus & threat protection settings. To do so,

Click on the Start button >> Type antivirus >> Select Virus and Threat Protection >> Manage Settings >> Scroll down to Exclusions >> Add or remove exclusions >> Click on the Add an Exclusion button >> Select ZOOM.