Buying a printer at Costco is really a great idea. But, what if you’ve already bought one & not at all satisfied with it and want to return it right away. Don’t worry! Thanks to Costco’s printer return policy under which customers who are not impressed with their purchase are covered.
Printers fall under the Electronics category of Costco’s return policy. Answers to most of your questions are written in accordance with the official policy of the company.
- 1 Costco Printer Return Policy in 2022
- 1.1 Can you return a used printer to Costco?
- 1.2 How long can I return a printer to Costco?
- 1.3 Can I return a printer to Costco without a receipt?
- 1.4 Can I return printers with an open box at Costco?
- 1.5 Will Costco accept the return without a box?
- 1.6 Does Costco accept my exchange request?
- 1.7 How long does Costco take to refund my money?
- 1.8 Does Costco charge a return fee?
- 1.9 How do I place a Costco return request online?
- 1.10 Are non-members eligible to return printers to Costco?
- 1.11 Can Costco refuse a return?
- 1.12 Conclusion: Costco Printer Return Policy
Costco Printer Return Policy in 2022
Costco’s return policy on printers –
- Customers can return printers within 90 days of purchase
- If box is opened, the printer may be eligible for an exchange
- Regular printers can be returned at the warehouse
- Customers should schedule a pickup for heavy printers
- Used printers can be returned for a full refund or exchange
I’ve tried to explain the whole policy by putting the information in the form of 5 points. Please go through the things that I talked about below in order to get a better idea & clear all your doubts regarding returning your printer to a nearby Costco warehouse.
Can you return a used printer to Costco?
Yes, you can return a printer to Costco after using it. Costco accepts a used printer even if you utilized the ink in the cartridge that comes along with the printer at the time of purchase.
However, to be eligible under the return policy, you should return the used printer along with all of its accessories in the original packaging (if possible). If you fail to submit all the accessories like the power plug, USB cable, Drivers DVD (if any), Cartridges, etc., then the manager of the store may decline your return.
Note: Opened or used Ink Cartridges bought separately at Costco cannot be returned
How long can I return a printer to Costco?
You will have 90 days to return a printer to Costco from the date of purchase. The return policy says that customers are eligible to return a purchased printer within 90 days of delivery.
So, if it’s just been a week or month since you made the purchase, your in-store return will be accepted. However, it’s better to check the date printed on the receipt before it’s too late to return.
It’s basically a 3-month long period up to which Costco allows its customers to return electronic products including printers if they are unsatisfied. This time limit is really great thing about Costco’s return policy.
I have seen many people asking this question on the internet – “Can I return something to Costco after 2 years?”. I think they might have gotten confused with Costco’s 2-year warranty program known as Costco Concierge Warranty.
As part of this member-exclusive program, your printer will come up with an additional warranty of 2 years provided by Costco. For example, let’s say that you purchased an HP Printer at Costco for which HP is offering a 1-year warranty. As you bought the printer at Costco, your device will be given an additional coverage of 2 years. So, it’s a 2-year additional warranty.
Hence, you cannot return anything to Costco after 2 years from the date of purchase and printers are no exception from this.
Can I return a printer to Costco without a receipt?
Costco looks up a receipt in case customers try to return printers without showing a receipt of purchase. And so, you can return your printer to Costco without a receipt.
This is because Costco is a membership-only warehouse brand and every purchase made by its members is stored in its system database and is easy to track within minutes.
To return a printer to Costco without a receipt –
- Carry your Costco membership card
- Visit the store along with the printer
- Go to the customer service desk
- Say that you wanna return the printer
- Provide your Costco card number
- The cashier will track your purchase
- An executive will check the printer & accessories
- Your return will be accepted/declined
- A refund/exchange will be issued
That’s it! This is how you can easily return printers to Costco without submitting a receipt. However, as a rule of thumb, it’s great to provide a receipt as it helps the Costco executives go through your purchase & verify the details within seconds.
Can I return printers with an open box at Costco?
Yes, Costco accepts your return even if the box is open. But, make sure that the printer is in good condition and there are no damages or any scratches as a Costco executive will check the condition of the device before accepting it.
In order to get acceptance, you should submit all the printer accessories that were part of the purchase. Generally, a printer comes with these accessories –
- Output Tray
- USB Cable
- Drivers DVD
These are the 6 basic things that come included with a printer in the box. As you’ve already opened the box, you should be careful about these accessories until you return all of them as a whole.
If any important printer accessory goes missing or you fail to return it, you will not be eligible for a full refund. In this kind of situation, Costco asks you to opt for an exchange with which you will get a new printer (same model).
Will Costco accept the return without a box?
Yes, you can return printers or any electronic device to Costco without a box. It’s a known fact that original packaging won’t stay if you use the device and so, Costco made its return policy easy for customers.
The 90-day return policy of Costco is just a great example of how a return policy should be designed to be able to serve the customers in the best way possible.
Basically, you can return electronic products including printers within 90 days of purchase (with or without box, open or unopened, and with or without original packaging).
Does Costco accept my exchange request?
Costco’s exchange policy is very clear when it comes to printers and most electronic devices. You can exchange printers at Costco just as you ask for a return & refund.
In order to exchange a printer at Costco –
- Take the printer to the store
- Go to the service desk
- Say that you want an exchange
- Provide your 12-digit membership number
- Costco will verify your purchase
- Your printer will be accepted
- A same model printer will be given to you
If you wish to exchange your printer in return for a model that costs more & has some advanced features that are not available on the device you bought, you can pay for the extra cost by cash or card. To be eligible for exchange, you should bring the printer to Costco within 90 days.
How long does Costco take to refund my money?
Costco takes up to 2 days to refund your money in case of accepted returns. Please note that Costco issues the refund as soon as your returned item is verified & accepted by a Costco executive.
But, it takes 2 days long as your credit card or debit card provider needs to process the refunded amount and credit it to your account.
If you made the purchase using cash, then the refund will be instant. All your money will be refunded in the form of cash then & there itself.
So, basically, Costco’s refund policy is simple. You will get the money back in the same way as your original payment method at the time of purchase.
Does Costco charge a return fee?
No, Costco doesn’t charge a return fee on in-store returns or if you return the printer via mail. It’s always free to return a printer to Costco.
However, in the case of heavy products or a large printer that you can’t handle, Costco asks you to place a scheduled pickup request for which a charge may be levied.
How do I place a Costco return request online?
Placing a return request online on Costco.com is very easy. Just follow these simple steps –
- Open your browser
- Go to Costco.com
- Log into your Costco account
- Select Orders & Returns
- Check out the order you want to return
- Click on the Return Items option next to it
- Follow the instructions
That’s it! This is how simple it is to request a return online. As soon as you place a request, a return label will be sent to your address with which you can return the printer on your own via a mailing service like USPS.
In the case of hard-to-handle items, Costco will ask you to schedule a pickup date on which a Costco delivery agent will arrive at your doorstep and process the return for you.
Are non-members eligible to return printers to Costco?
Yes, non-Costco members can return printers at Costco only if they are able to provide the membership card number of the person who bought the item originally.
However, Costco will not refund the money to non-members directly or issue the amount to the original payment method i.e. debit card or credit card.
Costco processes refunds for non-members by issuing a Costco Shop Card. The refund amount will be deposited into this shop card which grants a temporary membership to the person who requests a refund.
Can Costco refuse a return?
Yes, Costco can decline your return request if a Costco executive thinks that the printer is not in a condition to be returned & get a refund/exchange.
Costco refuses your printer if –
- It is damaged
- Its accessories are missing
- The 90-day time limit is over
These are the 3 potential reasons why a printer return request could get denied by Costco. If your printer is not accepted, the only option you will have is – raise your issue with the store manager and he/she can be of any help to you.
Conclusion: Costco Printer Return Policy
According to Costco’s printer return policy, you have a time limit of 90 days to place a return request and get a full refund. The store manager or cashier or executive will check the condition of your printer to determine whether to accept/refuse your request and issue a refund. If you wish, you can also exchange a printer at Costco subject to Costco’s acceptance.